城市老年人数字鸿沟的产生与对策研究——基于多元主体治理的视角
Research on the Generation and Countermeasures of the Digital Divide among Urban Elderly People—From the Perspective of Multi-Subject Governance

随着数字社会的不断发展以及人口老龄化程度加剧，老年人逐渐成为数字鸿沟中的“遗民”。城市老年人正面临着“接入沟”、“使用沟”与“知识沟”的困境。从多元主体治理的视角来看，老年人数字鸿沟的生成逻辑不仅有自身学习智能设备的意愿不高，也有政府职责执行不力、社区服务流于形式、家庭代际帮助不足以及企业社会责任的缺位。助力老年人弥合数字鸿沟，不仅需要老年人自身转变思想观念，也需要政府切实履行职责、社区发挥主场优势、家庭重视数字反哺以及企业勇担社会责任，才能系统帮助老年人适应数字化生活，积极应对人口老龄化。
With the continuous development of the digital society and the aging of the population, the elderly have gradually become “adherents” in the digital divide. The urban elderly are facing the dilemma of “access gap”, “use gap” and “knowledge gap”. From the perspective of multi-agent governance, the logic of the digital divide of the elderly is not only their low willingness to learn smart devices, but also their ineffective implementation of government responsibilities, the lack of intergenerational help from families and the absence of corporate social responsibility. To help the elderly to bridge the digital divide, it is necessary not only for the elderly to change their ideas, but also for the government to earnestly perform their duties, the community to give full play to their home advantages, the family to pay attention to digital feedback and the enterprises to shoulder social responsibilities, so as to systematically help the elderly adapt to digital life and actively respond to the aging population.