|
|
社交媒体信息超载对员工工作投入的“双刃剑”效应
|
Abstract:
当前，社交媒体已经成为企业进行工作部署和信息传递的重要渠道，但是“信息海洋”也常常淹没员工。然而，社交媒体信息超载对工作投入的影响具有双面性。本研究基于压力交互理论和资源保存理论，探究了社交媒体信息超载对员工工作投入的“双刃剑”效应。基于321企业员工的问卷调查，检验了组织自尊和自我损耗的双重中介效应。结果表明：1) 社交媒体信息超载对员工组织自尊和自我损耗均有显著正向影响作用；2) 组织自尊和自我损耗均在社交媒体信息超载与工作投入之间发挥完全中介作用，社交媒体信息超载既可以通过提高组织自尊的资源增益路径正向影响员工工作投入，也可以通过自我损耗的资源损耗路径负向影响工作投入；3) 相较于社交媒体信息超载通过自我损耗路径对员工工作投入产生的消极影响，通过组织自尊产生的积极影响更大。本研究为企业管理者以及员工应对社交媒体信息超载带来的消极影响，扩大积极影响提供了理论指导。
Currently, social media has become an important channel for companies to deploy work and transmit information, but the “information ocean” often overwhelms employees. However, the impact of social media information overload on employee’s work engagement has a dual nature. This study is based on transactional stress theory and conservation of resources theory, exploring the “double-edged sword” effect of social media information overload on employee’s work engagement. Based on a questionnaire survey of 321 enterprise employees, the dual mediating effect of organization-based self-esteem and ego depletion was tested. The results indicate that: 1) Social media information overload has a significant positive impact on employee organization-based self-esteem and ego depletion; 2) Organization-based self-esteem and ego depletion both play a complete mediating role between social media information overload and work engagement. Social media information overload can positively affect employee work engagement through the resource gain path that enhances organization-based self-esteem, or negatively affect work engagement through the resource loss path of ego depletion; 3) Compared to the negative impact of social media information overload on employee’s work engagement through ego depletion, the positive impact through organization-based self-esteem is greater. This study provides theoretical guidance for business managers and employees to address the negative impact of social media information overload and expand the positive impact.
| [1] | Tajudeen, F.P., Jaafar, N.I. and Ainin, S. (2018) Understanding the Impact of Social Media Usage among Organizations. Information & Management, 55, 308-321. https://doi.org/10.1016/j.im.2017.08.004 |
| [2] | Liu, Z., Geng, R., Tse, Y.K.M., et al. (2023) Mapping the Relationship between Social Media Usage and Organizational Performance: A Meta-Analysis. Technological Forecasting and Social Change, 187, Article ID: 122253.
https://doi.org/10.1016/j.techfore.2022.122253 |
| [3] | Davids, Z. and Brown, I. (2021) The Collective Storytelling Organisational Framework for Social Media Use. Telematics and Informatics, 62, Article ID: 101636. https://doi.org/10.1016/j.tele.2021.101636 |
| [4] | Fu, S., Li, H., Liu, Y., et al. (2020) Social Media Overload, Exhaustion, and Use Discontinuance: Examining the Effects of Information Overload, System Feature Overload, and Social Overload. Information Processing & Management, 57, Article ID: 102307. https://doi.org/10.1016/j.ipm.2020.102307 |
| [5] | Farhoomand, A.F. and Drury, D.H. (2002) Managerial Information Overload. Association for Computing Machinery. Communications of the ACM, 45, 127-127. https://doi.org/10.1145/570907.570909 |
| [6] | Maier, C., Laumer, S., Eckhardt, A., et al. (2015) Giving Too Much Social Support: Social Overload on Social Networking Sites. European Journal of Information Systems, 24, 447-464. https://doi.org/10.1057/ejis.2014.3 |
| [7] | 王法硕. 社交媒体信息超载如何影响公务员工作投入? [J]. 电子政务, 2020(11): 48-58. |
| [8] | 马晓悦, 季楚玮, 陈强, 等. 社交媒体超载对公务员任务绩效的影响——一个链式中介模型[J]. 公共管理与政策评论, 2021, 10(5): 33-46. |
| [9] | 吴金南, 郭珊珊. 企业社交媒体使用加剧还是缓解员工情绪耗竭?情绪调节策略与工作自主性的作用[J]. 中国人力资源开发, 2022, 39(10): 32-46. |
| [10] | 吴士健, 刘国欣, 聂国栋. 企业社交媒体常载与过载使用对员工工作绩效的影响[J]. 软科学, 2020, 34(7): 108-113. |
| [11] | 林家宝, 林顺芝, 郭金沅. 社交媒体超载对用户不持续使用意愿的双刃剑效应[J]. 管理学报, 2019, 16(4): 587-594. |
| [12] | Folkman, S. (1984) Personal Control and Stress and Coping Processes: A Theoretical Analysis. Journal of Personality and Social Psychology, 46, 839-852. https://doi.org/10.1037/0022-3514.46.4.839 |
| [13] | Saegert, S. (1973) Crowding: Cognitive Overload and Behavioral Constraint. Environmental Design Research, 2, 254-260. |
| [14] | Cavanaugh, M.A., Boswell, W.R., Roehling, M.V., et al. (2000) An Empirical Examination of Self-Reported Work Stress among US Managers. Journal of Applied Psychology, 85, 65-74. https://doi.org/10.1037/0021-9010.85.1.65 |
| [15] | Mitchell, M.S., Greenbaum, R.L., Vogel, R.M., et al. (2019) Can You Handle the Pressure? The Effect of Performance Pressure on Stress Appraisals, Self-Regulation, and Behavior. Academy of Management Journal, 62, 531-552.
https://doi.org/10.5465/amj.2016.0646 |
| [16] | Webster, J.R., Beehr, T.A. and Love, K. (2011) Extending the Chal-lenge-Hindrance Model of Occupational Stress: The Role of Appraisal. Journal of Vocational Behavior, 79, 505-516. https://doi.org/10.1016/j.jvb.2011.02.001 |
| [17] | Schaufeli, W.B., Salanova, M., González-Romá, V., et al. (2002) The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach. Journal of Happiness Studies, 3, 71-92.
https://doi.org/10.1023/A:1015630930326 |
| [18] | Ouweneel, E., Le Blanc, P.M., Schaufeli, W.B., et al. (2012) Good Morning, Good Day: A Diary Study on Positive Emotions, Hope, and Work Engagement. Human Relations, 65, 1129-1154.
https://doi.org/10.1177/0018726711429382 |
| [19] | Bowling, N.A., Eschleman, K.J., Wang, Q., et al. (2010) A Me-ta-Analysis of the Predictors and Consequences of Organization-Based Self-Esteem. Journal of Occupational and Organizational Psychology, 83, 601-626.
https://doi.org/10.1348/096317909X454382 |
| [20] | Pierce, J.L. and Gardner, D.G. (2004) Self-Esteem within the Work and Organizational Context: A Review of the Organization-Based Self-Esteem Literature. Journal of Management, 30, 591-622.
https://doi.org/10.1016/j.jm.2003.10.001 |
| [21] | Pierce, J.L., Gardner, D.G., Cummings, L.L. and Dunham, R.B. (1989) Organization-Based Self-Esteem: Construct Definition Measurement and Validation. Academy of Management Journal, 32, 622-648.
https://doi.org/10.5465/256437 |
| [22] | Hobfoll, S.E., Halbesleben, J., Neveu, J.P., et al. (2018) Conservation of Resources in the Organizational Context: The Reality of Resources and Their Consequences. Annual Review of Organizational Psychology and Organizational Behavior, 5, 103-128. https://doi.org/10.1146/annurev-orgpsych-032117-104640 |
| [23] | Mitchell, T.R., Holtom, B.C., Lee, T.W., et al. (2001) Why People Stay: Using Job Embeddedness to Predict Voluntary Turnover. Academy of Management Journal, 44, 1102-1121. https://doi.org/10.2307/3069391 |
| [24] | Korman, A.K. (1970) Toward an Hypothesis of Work Behavior. Journal of Applied Psychology, 54, 31-41.
https://doi.org/10.1037/h0028656 |
| [25] | Baumeister, R.F., Bratslavsky, E., Muraven, M., et al. (1998) Ego Depletion: Is the Active Self a Limited Resource? Journal of Personality and Social Psychology, 74, 1252-1265. https://doi.org/10.1037/0022-3514.74.5.1252 |
| [26] | Baumeister, R.F. and Vohs, K.D. (2016) Strength Model of Self-Regulation as Limited Resource: Assessment, Controversies, Update. In: Advances in Experimental Social Psychology, Vol. 54, Academic Press, Cambridge, 67-127.
https://doi.org/10.1016/bs.aesp.2016.04.001 |
| [27] | 朱金强, 姜松. 悖论式领导会降低领导者自身工作旺盛吗?——基于自我损耗理论的研究[J]. 现代管理科学, 2022(6): 86-96. |
| [28] | 王忠军, 袁德勇, 龙立荣. 工作中自我损耗的来源、影响与应对研究探析[J]. 外国经济与管理, 2013, 35(2): 71-80. |
| [29] | Hobfoll, S.E. (1989) Conservation of Resources: A New Attempt at Conceptualizing Stress. American Psychologist, 44, 513-524. https://doi.org/10.1037/0003-066X.44.3.513 |
| [30] | 崔德霞, 习怡衡, 程延园, 等. 工作中即时通讯过载对员工主动性行为影响研究——基于自我损耗视角[J]. 软科学, 2021, 35(7): 84-90. |
| [31] | 徐虹, 杨红艳, 张妍. 挑战性-阻断性工作压力对员工创新行为的影响——有调节的中介效应[J]. 当代经济管理, 2021, 43(12): 58-65. |
| [32] | 卢红旭, 周帆, 吴挺, 等. 工作压力对建设型和防御型建言的差异影响[J]. 心理学报, 2019, 51(12): 1375-1385. |
| [33] | 刘鲁川, 张冰倩, 李旭. 社交媒体信息过载、功能过载与用户焦虑情绪的关系: 一项实验研究[J]. 信息资源管理学报, 2019, 9(2): 66-76. |
| [34] | Crawford, E.R., LePine, J.A. and Rich, B.L. (2010) Linking Job Demands and Resources to Employee Engagement and Burnout: A Theoretical Extension and Meta-Analytic Test. Journal of Applied Psychology, 95, 834-848.
https://doi.org/10.1037/a0019364 |
