Analyzing the Effect of Business Intelligence on Small, Medium, and Micro Enterprises’ Corporate Governance in the eThekwini Municipal Area

This study was initiated on intelligence because firms nowadays are developing at a faster pace. Business intelligence is projected to play a critical part in assisting policymakers at every point of their activities to ease making decisions. This expresses why business intelligence has become one of the key areas of interest to workplace management which without the right implementation to governance, it would not be feasible to realize the likely gains that the implement can offer. Consequently, it is apposite to procure a business intelligence governance structure, which represents a subsection of corporate governance. The purpose of this study is to evaluate the extent to which entrepreneurs in the eThekwini Municipality recognize business intelligence as a tool that guarantees successful corporate governance in the area where they serve. The study also looked at SMME managers’ and operators’ abilities to use business intelligence in their operations to ensure efficient corporate governance in their field of expertise. In the study, the issues that dampen the use of intelligence in business for the development and operations of SMMEs were investigated. The inherent basis under which this research was taken was that of human behavior of SMME managers and their underlings expressly how they can use their intelligence to contribute to humanity and subsist in the competitive market. Simple random sampling was employed to accumulate data from entrepreneurs in the eThekwini Municipal Area. 200 entrepreneurs in all replied to the survey, constituting the study’s sample. The elicited data was collected, assessed, and generated both descriptive and inferential statistics using SPSS (version 25). The basic conclusions of the study were that the entrepreneurs stated that planning, organizing, coordination, controlling, creativity, team spirit and decision making were highly noteworthy in determining and operating a thriving business. A contest emanating from respondents was that they were unable to adapt themselves to the environment where they could seize opportunities. However, some of them have the interest of their environment at heart to invest their effort in the growth and its development. The major suggestion given here is that entrepreneurs must learn how to familiarize themselves to realize business opportunities amid nothing to form something reasonable in the environment. Entrepreneurs must keep their actions, activities, conduct and performance in check so that they can use the communicative elements of knowledge, skills, attitude, values, and competence to the advantage of mitigating social problems and making gains.