综合客运枢纽智能化管理与信息服务平台应用研究
Research on the Application of Intelligent Management and Information Service Platform for Comprehensive Passenger Transport Hub

文章针对综合客运枢纽具有换乘方式多、换乘线路复杂、旅客流量大、应急疏散难等特点，通过大数据、云计算、人工智能、物联网、5G通信、数字孪生等新兴技术，将业务与技术深度融合，在应用软件层面提出了出行服务、站务管理、运行监测和应急管理等四个方面的建设内容，打造全流程、全要素的智慧枢纽综合化应用服务环境，围绕管理、指挥、运营、服务等领域，将人工智能融合人的智慧，实现了“联动智能化、调度精准化、换乘便捷化、服务人性化，最终建成全面感知、一屏指挥、智能站务、便捷出行”的总体应用效果，使枢纽的运营管理、服务水平、生产效率、经济效益得到全面提升，为国际化、智能化、人文化、绿色化的智慧枢纽赋智赋能。
The article focuses on the characteristics of comprehensive passenger transportation hubs, such as multiple transfer modes, complex transfer routes, high passenger flow, and difficult emergency evacuation. Through emerging technologies such as big data, cloud computing, artificial intelligence, the Internet of Things, 5G communication, and digital twins, business and technology are deeply integrated. At the application software level, four construction contents are proposed, including travel services, station management, operation monitoring, and emergency management, to create a full process The comprehensive application and service environment of a full-element intelligent hub integrates artificial intelligence with human intelligence in areas such as management, command, operation, and service, achieving “linkage intelligence, precise scheduling, convenient transportation, and humanized service. Ultimately, the overall application effect of comprehensive perception, one screen command, intelligent station management, and convenient travel” is achieved, which improves the operation and management, service level, and production efficiency of the hub The economic benefits have been comprehensively improved, empowering the intelligent hub of internationalization, intelligence, human culture, and greening.