The study was conducted to
investigate the factors influencing the adoption of e-services by the informal
sector under the Extension of Coverage to the Informal Sector (ECIS) under
NAPSA. The study adopted the UTAUT framework model from which five variables
were examined which are: performance expectancy, effort expectancy, social
influence, facilitating conditions and behavioral intention to determine the
factors influencing the actual use of eService systems. The researcher adopted
a mixed methodology approach which applied both quantitative and qualitative
techniques of data collection and analysis. A sample size of 301 marketeers was
randomly selected and determined using the (Moazzam, 2014) formula, from which data was using questionnaires and analyzed using
SPSS. The demographic data shows that most of the respondents from the
marketeers where female with a frequency of 211 out of 301 respondents which
accounted for 70.1% of the total respondents with males having a frequency of
90 out of 301 accounting 29.9%. The results from SPSS outputs indicate: the
correlation coefficient of - 0.329 with p value of 0.061 indicates a negative relationship
between performance expectancy and the use of ENAPSA services by the marketers.
Effort expectancy is not significant with the Pearson correlation of 0.096 with
a p value of 0.072. Social influence
is not significant as indicated in the table above with the Pearson correlation
of 0.042 with a p value of 0.001. The
correlation coefficient of 0.312 with p value of 0.002 indicates a positive relationship between facilitating
conditions and the use of ENAPSA services by the marketeers. The correlation
coefficient of –0.181 with a p value
0.052 indicates a negative relationship between behavior intention and the use
of ENAPSA services by the marketeers. From the five variables, social influence
and facilitating conditions which are driving the adoption of ENAPSA services.
This means that the marketers believe that the usage of e-NAPSA services
platforms would yield positive results and the conflicting results from
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