社区养老服务就业人员工作–家庭支持、心理资本与职业疲劳关系研究
Study on the Relationship between Work-Family Support, Psychological Capital and Job Fatigue among Community Elderly Service Workers

社区养老服务就业人员作为社区养老服务的重要参与者、提供者，其身心健康状况将直接影响着老年人护理服务质量，为了探讨社区养老服务就业人员的职业疲劳现状及影响因素，提升养老服务质量。2021年9月~2022年1月，采用便利和滚雪球抽样方法，选取348名从事社区养老服务的护工、护理者，采用《作业疲劳症状自评量表》《工作–家庭支持量表》《心理资本量表》进行调查。调查结果：1) 社区养老服务就业人员困倦感得分(22.39 ± 1.73)，情绪不安感得分(20.72 ± 1.78)，不快感得分(21.15 ± 1.30)，倦怠感得分(21.80 ± 1.82)，视觉疲劳感得分(22.00 ± 1.56)，职业疲劳得分(108.70 ± 6.13)。2) 月收入、年龄两因素解释了职业疲劳72.1%的变异量；情感支持、月收入、年龄解释了89.0%职业疲劳的变异量；情感支持、月收入、希望、年龄解释了95.2%职业疲劳的变异量。3) 月收入、年龄、情感支持、自我效能、希望对职业疲劳具有显著的直接效应；自我效能、希望、情感支持、月收入在年龄和职业疲劳之间中介效应显著。
As an important participant and provider of community pension service, the physical and mental health status of community pension service employees will directly affect the quality of elderly care service. In order to explore the status quo and influencing factors of occupational fatigue of community pension service employees, improve the quality of pension service, from September 2021 to January 2022, 348 nursing workers and caregivers engaged in community elderly care services were selected by convenience and snowball sampling method, and the self-rating scale of job fatigue symptoms, work-family support scale and psychological capital scale were used to investigate. The survey results show: 1) The score of sleepiness (22.39 ± 1.73), the score of emotional unease (20.72 ± 1.78), the score of displeasure (21.15 ± 1.30), the score of burnout (21.80 ± 1.82), the score of visual fatigue (22.00 ± 1.56), occupational fatigue score (108.70 ± 6.13). 2) Monthly income and age explained the variance of occupational fatigue by 72.1%; emotional support, monthly income and age accounted for 89.0% of the variance of occupational fatigue. Emotional support, monthly income, hope and age accounted for 95.2% of the variation in occupational fatigue. 3) Monthly income, age, emotional support, self-efficacy and hope have significant direct effects on occupational fatigue; self-efficacy, hope, emotional support and monthly income have significant mediating effect between age and job fatigue.