|
|
第三方公正的影响因素及其对公共管理的启示
|
Abstract:
第三方公正是组织公正研究的一个新兴话题，该领域主要研究第三方从看到不公正到对不公正做出反应的过程。回顾近年来有关第三方公正反应的实证研究发现，影响第三方公正的主要有四类因素：第三方的个体特征因素、情景因素、受害者的个体特征因素以及其它第三方的反应因素。该领域的研究应进一步关注第三方公正的跨文化验证、情境变量的调节效应，并且将从以上因素的角度论述第三方公正对公共管理的启示。
Third-party justice is a new topic in organizational justice research, which mainly studies the process of the third parties from seeing injustice to reacting to injustice. It is found that there are mainly four types of factors that regulate the third-party justice response: the individual characteristics of the third-party, the situational factors, the individual characteristics of the victim, and other third-party response factors. The research in this field should pay more attention to the cross-cultural verification of third-party justice and the moderating effect of situational variables, and discuss the enlightenment of third-party justice to public management from the perspective of the above factors.
| [1] | Skarlicki, D.P. and Kulik, C.T. (2004) Third-Party Reactions to Employee (Mis)treatment: A Justice Perspective. Research in Organizational Behavior, 26, 183-229. https://doi.org/10.1016/S0191-3085(04)26005-1 |
| [2] | Bosse, D.A., Phillips, R.A. and Harrison, J.S. (2008) Stakeholders, Reciprocity, and Firm Performance. Strategic Management Journal, 30, 447-456. https://doi.org/10.1002/smj.743 |
| [3] | Porath, C., Macinnis, D. and Folkes, V. (2010) Witnessing Incivility among Employees: Effects on Consumer Anger and Negative Inferences about Companies. Journal of Consumer Research, 37, 292-303.
https://doi.org/10.1086/651565 |
| [4] | Williams, D., Crittenden, V. and Henley, A. (2021) Third-Party Procedural Justice Perceptions: The Mediating Effect on the Relationship between eWOM and Likelihood to Purchase. The Journal of Marketing Theory and Practice, 30, 86-107. https://doi.org/10.1080/10696679.2021.1890126 |
| [5] | Zoghbi-Manrique-De-Lara, P., Aguiar-Quintana, T. and Suárez-Acosta, M.A. (2013) A Justice Framework for Understanding How Guests React to Hotel Employee (Mis)treatment. Tourism Management, 36, 143-152.
https://doi.org/10.1016/j.tourman.2012.11.010 |
| [6] | Triandis, H.C., Leung, K., Villareal, M.J., et al. (1985) Allocentric versus Idiocentric Tendencies: Convergent and Discriminant Validation. Journal of Research in Personality, 19, 395-415.
https://doi.org/10.1016/0092-6566(85)90008-X |
| [7] | Gibson, C.B., Locke, E.A., Miner, A., et al. (1999) Do They Do What They Believe They Can? Group Tasks and Cultures. Academy of Management Journal, 42, 138-152. https://doi.org/10.2307/257089 |
| [8] | Colquitt, J.A. (2004) Does the Justice of the One Interact with the Justice of the Many? Reactions to Procedural Justice in Teams. Journal of Applied Psychology, 89, 633-646. https://doi.org/10.1037/0021-9010.89.4.633 |
| [9] | Huseman, R.C. and Miles, H. (1987) A New Perspective on Equity Theory: The Equity Sensitivity Construct. Academy of Management Review, 12, 222-234. https://doi.org/10.2307/258531 |
| [10] | King, W.C., Miles, E.W. and Day, D.D. (1993) A Test and Refinement of the Equity Sensitivity Construct. Journal of Organizational Behavior, 14, 301-317. https://doi.org/10.1002/job.4030140403 |
| [11] | Mitchell, M., Vogel, R.M. and Folger, R. (2012) Handbook of Unethical Work Behavior: Implications for Well-Being. Routledge, New York, 23-43. |
| [12] | Greenbaum, R.L., Mawritz, M.B., Mayer, D.M., et al. (2013) To Act Out, to Withdraw, or to Constructively Resist? Employee Reactions to Supervisor Abuse of Customers and the Moderating Role of Employee Moral Identity. Human Relations, 66, 925-950. https://doi.org/10.1177/0018726713482992 |
| [13] | Rupp, D.E. and Bell, C.M. (2010) Extending the Deontic Model of Justice: Moral Self-Regulation in Third-Party Responses to Injustice. Business Ethics Quarterly, 20, 89-106. https://doi.org/10.5840/beq20102017 |
| [14] | Vadera, A.K., Aguilera, R.V. and Caza, B.B. (2009) Making Sense of Whistle-Blowing’s Antecedents. Business Ethics Quarterly, 19, 553-586. https://doi.org/10.5840/beq200919432 |
| [15] | Skarlicki, D.P., O’Reilly, J. and Kulik, C.T. (2015) The Third-Party Perspective of (In)justice. Oxford University Press, Oxford, 257-271. |
| [16] | Gelfand, M. and Brett, J. (2004) The Handbook of Negotiation and Culture. Stanford University Press, Stanford, 177-192. |
| [17] | Humphrey, S.E., Morgeson, F.P. and Mannor, M.J. (2009) Developing a Theory of the Strategic Core of Teams: A Role Composition Model of Team Performance. Journal of Applied Psychology, 94, 48-61.
https://doi.org/10.1037/a0012997 |
| [18] | Christian, J.S., Christian, M.S., Garza, A.S., et al. (2012) Examining Retaliatory Responses to Justice Violations and Recovery Attempts in Teams. Journal of Applied Psychology, 97, 1218-1232. https://doi.org/10.1037/a0029450 |
| [19] | 周浩, 龙立荣. 公平敏感性研究述评[J]. 心理科学进展, 2007, 15(4): 702-707. |
| [20] | Wageman, R. (1995) Erratum: Interdependence and Group Effectiveness. Administrative Science Quarterly, 40, 145-180.
https://doi.org/10.2307/2393703 |
| [21] | Ferguson, M. and Barry, B. (2011) I Know What You Did: The Effects of Interpersonal Deviance on Bystanders. Journal of Occupational Health Psychology, 16, 80-94. https://doi.org/10.1037/a0021708 |
| [22] | Keenan, M. (1999) Risk, Information, and the Decision about Response to Wrongdoing in an Organization. Journal of Business Ethics, 19, 255-271. https://doi.org/10.1023/A:1006168301995 |
| [23] | Miceli, M.P. and Near, J.P. (2010) Individual and Situational Correlates of Whistle-Blowing. Personnel Psychology, 41, 267-281. https://doi.org/10.1111/j.1744-6570.1988.tb02385.x |
| [24] | Henik, E. (2008) Mad as Hell or Scared Stiff? The Effects of Value Conflict and Emotions on Potential Whistle-Blowers. Journal of Business Ethics, 80, 111-119. https://doi.org/10.1007/s10551-007-9441-1 |
| [25] | Trevino, L.K. (1992) The Social Implications of Punishing Unethical Behavior: Observers’ Cognitive and Affective Reactions. Journal of Management, 18, 751-768. https://doi.org/10.1177/014920639201800409 |
| [26] | Miceli, M.P., Near, J.P. and Dworkin, T.M. (2008) Whistle-Blowing in Organizations. Routledge, New York.
https://doi.org/10.4324/9780203809495 |
| [27] | Robinson, S.N., Robertson, J.C. and Curtis, M.B. (2012) The Effects of Contextual and Wrongdoing Attributes on Organizational Employees’ Whistleblowing Intentions Following Fraud. Journal of Business Ethics, 106, 213-227.
https://doi.org/10.1007/s10551-011-0990-y |
| [28] | Dmm, A., Sn, A., Lkt, B., et al. (2013) Encouraging Employees to Report Unethical Conduct Internally: It Takes a Village. Organizational Behavior and Human Decision Processes, 121, 89-103.
https://doi.org/10.1016/j.obhdp.2013.01.002 |
| [29] | Lin, L., Dahl, D.W. and Argo, J.J. (2013) Do the Crime, Always Do the Time? Insights into Consumer-to-Consumer Punishment Decisions. Journal of Consumer Research, 40, 64-77. https://doi.org/10.1086/668641 |
| [30] | Adams, G.S. and Mullen, E. (2012) The Social and Psychological Costs of Punishing. Behavioral & Brain Sciences, 35, 15-16. https://doi.org/10.1017/S0140525X11001142 |
| [31] | Barclay, P. (2012) Proximate and Ultimate Causes of Punishment and Strong Reciprocity. Behavioral and Brain Sciences, 35, 16-17. https://doi.org/10.1017/S0140525X11001154 |
| [32] | 沈慧芳. 论社会公正的人情障碍[J]. 福建师范大学学报: 哲学社会科学版, 2005(6): 40-46. |
| [33] | 陈志霞, 徐荣华. 矛盾性别偏见与工作场所性骚扰态度的相关研究[J]. 妇女研究论丛, 2013(4): 54-60. |
| [34] | 李明蔚, 陈小异. 传统文化与大学生公正世界信念探索[J]. 长江师范学院学报, 2014(5): 126-130. |
