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领导人际情绪管理：概念、测量及前因后果
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Abstract:
领导人际情绪管理是指领导者采取一系列措施去有意管理和调节下属的消极情绪，增加其积极情绪的领导行为和过程。本文首先介绍了领导人际情绪管理的概念；其次简要介绍了领导人际情绪管理的测量方法；然后从特质因素、动机因素、能力因素和认知因素方面梳理了领导人际情绪管理的前因；从个体层面和团队层面梳理了领导人际情绪管理的后果，其中个体层面包括对情绪管理对象的影响(角色外行为、情绪、工作满意度等)、对情绪管理主体的影响(认知资源、情绪等)和对两者之间关系的影响(信任、领导–成员交换)，团队层面包括团队情感氛围、团队人际公民行为。最后提出未来研究应进一步加强对概念、测量、前因后果和文化等方面的研究。
Leader interpersonal emotion management refers to the leadership behavior and process in which leaders take a series of measures to manage and regulate the negative emotions and in-crease their positive emotions of their subordinate. This paper first introduces the concept of leader interpersonal emotion management. Secondly, it briefly introduces the measurement me-thod of interpersonal emotion management of leaders. Then, the antecedents of leader interper-sonal emotion management are analyzed from the aspects of trait factors, motivation factors, ability factors and cognitive factors. From the aspect of individual and team level combed the consequences of leader interpersonal emotion management, individual level including impact on emotion management object (role behavior, mood, job satisfaction, etc.), the emotion management main body (cognitive resources, emotions, etc.) and the influence of the impact on the relationship between them (trust, leadership - members exchange), Team level includes team emotional atmosphere and team interpersonal citizenship behavior. Finally, it is suggested that future research should further strengthen the research on concept, measurement, cause, effect and culture.
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