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公司员工人格对工作满意度的影响——情绪智力的中介效应
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Abstract:
本研究以L公司为例，采用文献分析法、问卷调查法和访谈法，编制了针对L公司员工的工作满意度量表，检测了工作满意度、大五人格特质和情绪智力的关系。研究结论如下：1) “L公司员工工作满意度”自编量表包含组织内部、工作本身、价值实现和挑战性四个维度，具有良好的可靠性；2) 外倾性和宜人性分别与情绪智力和工作满意度显著正相关，神经质与工作满意度和情绪智力显著负相关，情绪智力与工作满意度显著正相关；3) 员工情绪智力部分中介神经质和外倾性对工作满意度的影响，完全中介宜人性对工作满意度的影响；4) 宜人性正向调节情绪智力与工作满意度的关系。研究结果对于组织的管理实践、情绪智力的培训具有实践启发意义。
This study took L Company as an example to create a reliable measurement for employee job sa-tisfaction, and to investigate the relationships between job satisfaction, big five personality traits, and emotional intelligence. This study was conducted by using literature analysis, questionnaire survey, and interview methods among 653 employees in L company. The research conclusions are followed: 1) Job satisfaction questionnaire is comprised of four dimensions: internal organization, work itself, value realization and challenge, and it was tested with good reliability and validity. 2) Extraversion and agreeableness were positively related to emotional intelligence and job satisfaction, while neuroticism was negatively related to both. However, emotional intelligence was positively correlated to job satisfaction. 3) Emotional intelligence partially mediated the effects of neuroticism and extraversion on job satisfaction, and fully mediated the effect of agreeableness on job satisfaction. 4) Agreeableness positively moderated the correlation between emotional intelligence and job satisfaction. The research result holds practical meaning towards organizational management and emotional intelligence training.
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