后疫情时代韧性社区建设对居民发展信心影响研究——以杭州市为例
Impact of Resilient Community Building on Residents’ Confidence in Development in the Post-Epidemic Era—Taking Hangzhou as an Example

目的：研究后疫情时代杭州市韧性社区建设对居民发展信心的影响，为基层社区在加强治理能力提供合理性建议。方法：依托文本挖掘技术和文献参考明确变量，以多阶段抽样方法获得杭州市481名14岁以上社区居民的问卷调查数据，采用因子分析和主成分分析进行数据处理，通过构建多层线性模型从个人和社区两个层面分析。结果：在社区层面，物理韧性、组织韧性、技术韧性和制度韧性对居民发展信心均呈明显的正向效果，社区韧性建设促进居民发展信心的提升。在个人层面，居民的心理韧性是影响发展信心的主要因素，能正向预测发展信心。结论：韧性社区建设是增强居民信心的有效方式，居民心态建设是完善社区治理体系的必要措施。建议社区要注重居民的价值，发挥人的主观能动性应对各种风险灾害。此外，政府的多方支持投入也是韧性建设和居民信心的保障。
Objective: The objective is to study the impact of resilient community construction on residents' development confidence in the post-epidemic era in Hangzhou, and to provide reasonable suggestions for grassroots communities to strengthen their governance capacity. Methods: Based on the text mining technology and literature reference, variables were defined. The questionnaire data of 481 community residents over 14 years old in Hangzhou were obtained by multi-stage sampling method. Factor analysis and principal component analysis were used to process the data. Results: At the community level, physical resilience, organizational resilience, technical resilience and institutional resilience all had significant positive effects on residents’ confidence in development, and community resilience construction promoted residents’ confidence in development. At the individual level, residents’ mental resilience is the main factor affecting development confidence and can positively predict development confidence. Conclusion: Resilient community construction is an effective way to enhance residents’ confidence, and residents’ mentality construction is a necessary measure to improve community governance system. It is suggested that the community should pay attention to the value of residents and give full play to people’s subjective initiative to deal with various risks and disasters. In addition, the government’s multiple support investment is also the guarantee of resilience and confidence of the residents.