The study was looking at establishing
factors that are affecting the adoption of electronic government services in the Developing Countries
for Transport sector amidst the Covid-19 pandemic based on the Unified Theory
of Acceptance and Use of Technology Model (UTAUT). The study first looked at
the major challenges faced by the Zambian transport sector in the
implementation of e-government services among
the citizens. The study then proposed a model through a web-based e-commerce
web portal that could be adopted to address the challenges identified in the
study. The study was based on all registered motor vehicles. These were from
the various transport sectors in Zambia’s capital city, Lusaka. Both
qualitative and quantitative data was collected from respondents using a
structured questionnaire. The questionnaire was generated based on the UTAUT
conceptual model. The response rate was 57% giving 141 questionnaire responses
from the four transport providers. The Chi-Square test of independence was used
to analyze the data using SPSS software. The results showed that interaction
between trust in government and trust in the Internet has a significant effect on the utilisation of
e-government services. The test had an observed P-Value of 0.05 against the
Chi-Square value of 59.535. The results further showed that e-services control
and effort expectancy had a significant impact on the actual utilisation of
e-government services.
References
[1]
Chipeta, J. and Ngoyi, L. (2018) A Review of E-Government Development in Africa: A Case of Zambia. Journal of E-Government Studies and Best Practices, 2018, Article ID: 973845.
[2]
The United Nations Department of Economic and Social Affairs (2006).
[3]
Fang, Z. (2002) E-Government in Digital Era: Concept, Practice, and Development. International Journal of the Computer, the Internet and Management, 10, 1-22.
[4]
Adomi, E. (2011) Framework for ICT Policy: Government, Social and Legal Issues. IGI Global, Hershly. https://doi.org/10.4018/978-1-61692-012-8
[5]
Zambia Information and Communications Technology Agency (2006) National ICT Policy. Government Printers, Lusaka.
[6]
United Nations E-Government Survey (2018) United Nations—Department of Economic and Social Affairs. Multimedia Library. https://www.un.org/development/desa/publications/publication/2020-united-nations-e-government-survey
[7]
Bwalya, K.J. (2017) Determining Factors Influencing E-Government Development in the Developing World: A Case Study of Zambia. Journal of e-Government Studies and Best Practices, 2017, Article ID: 143795. https://ibimapublishing.com/articles/JEGSBP/2017/143795/143795.pdf
[8]
Nkohkwo, Q. and Islam, M.S. (2013) Challenges to the Successful Implementation of e-Government Initiatives in Sub-Saharan Africa: A Literature Review. Electronic Journal of e-Government, 11, 253-267.
[9]
Al-Sobhi, F., Weerakkody, V. and El-Haddadeh, R. (2011) The Relative Importance of Intermediaries in eGovernment Adoption: A Study of Saudi Arabia. Electronic Government, 6846, 62-74.
[10]
United Nations (2008) UN e-Government Survey 2008: From e-Government to Connected Governance. United Nations, New York. http://unpan1.un.org/intradoc/groups/public/documents/UN/UNPAN028607.pdf
[11]
Daka, C.G. and Phiri, J. (2019) Factors Driving the Adoption of E-Banking Services Based on the UTAUT Model. International Journal of Business and Management, 14, 43-52. https://doi.org/10.5539/ijbm.v14n6p43.
[12]
Central Statistical Office (2010) Census of Population and Housing. Government Printers, Lusaka.
[13]
Ministry of Transport and Communication (2019) Ministry of Transport and Communication 2019-2021 Strategic Plan. Government Printers, Lusaka.
[14]
Road Traffic and Safety Agency (2020) 2019 Annual Report. Government Printers, Lusaka.
[15]
Gichoya, D. (2005) Factors Affecting the Successful Implementation of ICT Projects in Government. The Electronic Journal of e-Government, 3, 175-184. https://academic-publishing.org/index.php/ejeg
[16]
Sikaonga, S. and Tembo, S. (2020) E-Government Readiness in the Civil Service: A Case Study of Zambian Ministries. Department of Electrical and Electronic Engineering, University of Zambia, Lusaka.
[17]
Zaidi, S.F.H. (2012) Assessing E-Government Service Delivery (Government to Citizen). International Journal of eBusiness and eGovernment Studies, 4, 45-54.
[18]
Pathak, M. and Kaur, G. (2014) Impact of E-Governance on Public Sector Services. International Journal of Emerging Research in Management & Technology, 3, 100-103.
[19]
Mzyece, M. (2012) A Critical Analysis of e-Government in Zambia. The African Journal of Information and Communication, 12, 110-127.
[20]
AlAwadhi, S. and Morris, A. (2008) The Use of the UTAUT Model in the Adoption of E-Government Services in Kuwait. Proceedings of the 41st Annual Hawaii International Conference on System Sciences, Hawaii, 7-10 January 2008, 1-11. https://doi.org/10.1109/HICSS.2008.452
[21]
Saatçioğlu, ö.Y., Deveci, D.A. and GüldemCerit, A. (2009) Logistics and Transportation Information Systems in TURKEY: e-Government Perspectives. Transforming Government: People, Process and Policy, 3, 144-162. https://doi.org/10.1108/17506160910960540
[22]
Lu, Y.B., Zhou, T. and Wang, B. (2009) Exploring Chinese Users’ Acceptance of Instant Messaging Using the Theory of Planned Behavior, the Technology Acceptance Model, and the Flow Theory. Computers in Human Behavior, 25, 29-39. https://doi.org/10.1016/j.chb.2008.06.002
[23]
Wang, B., Lu, Y. and Zhou, T. (2009) Exploring Chinese Users Acceptance of Instant Messaging Using the Theory of Planned Behavior, the Technology Acceptance Model, and the Flow Theory. Computers in Human Behavior, 25, 29-39. https://doi.org/10.1016/j.chb.2008.06.002
[24]
Gupta, P.K., Singh, S. and Bhaskar, P. (2016) Citizen Adoption of E-Government: A Literature Review and Conceptual Framework. Electronic Government, an International Journal, 12, 160-181. https://www.inderscienceonline.com/doi/abs/10.1504/EG.2016.076134
[25]
Al-Shafi, A.S. and Weerakkody, V. (2009) Understanding Citizens’ Behavioural Intention in the Adoption of E-Government Services in the State of Qatar. 17th European Conference on Information Systems, Verona, January 2009, 1-13. https://www.researchgate.net/publication/221408088_Understanding_citizens'_behavioual_intension_in_the_adoption_of_e-government_services_in_the_state_of_Qatar
[26]
Alsaif, M. (2014) Factors Affecting Citizens’ Adoption of E-Government Moderated by Socio-Cultural Values in Saudi Arabia. Ph.D. Thesis, University of Birmingham, Birmingham.
[27]
Chau, P.Y.K. and Hu, P.J. (2002) Investigating Healthcare Professionals’ Decisions to Accept Telemedicine Technology: An Empirical Test of Competing Theories. Information & Management, 39, 297-311. https://doi.org/10.1016/S0378-7206(01)00098-2
[28]
Alshehri, M., Drew, S., Alhussain, T. and Alghamdi, R. (2012) The Effects of Website Quality on Adoption of E-Government Service: An Empirical Study Applying UTAUT Model Using SEM. 23rd Australasian Conference on Information Systems, Geelong, 3-5 December 2012, 1-13.
[29]
Hussein, R., Mohamed, N., Ahlan, A.R., Mahmud, M. and Aditiawarman, U. (2010) G2C Adoption of E-Government in Malaysia: Trust, Perceived Risk and Political Self-Efficacy. International Journal of Electronic Government Research (IJEGR), 6, 57-72. https://doi.org/10.4018/jegr.2010070105
[30]
Alryalat, M., Dwivedi, Y.K. and Williams, M.D. (2014) Examining Jordanian Citizens’ Intention to Adopt Electronic Government. Electronic Government, an International Journal, 10, 324-342. https://doi.org/10.1504/EG.2013.058788
[31]
Voutinioti, A. (2013) Determinants of User Adoption of E-Government Services in Greece and the Role of Citizen Service Centers. Procedia Technology, 8, 238-244. https://doi.org/10.1016/j.protcy.2013.11.033
[32]
Azam, A., Qiang, F. and Abdullah, M.I. (2013) Determinants of E-Government Services Adoption in Pakistan: An Integrated Model. Electronic Government, an International Journal, 10, 105-124. https://doi.org/10.1504/EG.2013.052597
[33]
Thomson, M.E., Alford, M., Thompsom, R. and Xu, R.Z. (2009) Store POINT: Revolutionising Art Work Production. In: Howlett, R.J., Ed., Innovation through Knowledge Transfer, Springer Berlin Heidelberg, East Molesey, 109-114.
[34]
Venkatesh, V., Morris, M.G., Davis, G.B. and Davis, F.D. (2003) User Acceptance of Information Technology: Toward a Unified View. MIS Quarterly, 27, 425-478. https://doi.org/10.2307/30036540
[35]
Venkatesh, V. and Davis, F.D. (2000) A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies. Management Science, 46, 186-204. https://pubsonline.informs.org/doi/abs/10.1287/mnsc.46.2.186.11926
[36]
Bryman, A. (2003) Research Methods and Organization Studies. Loughborough University, Loughborough.
[37]
Kothari, C.R., Ed. (2004) Research Methodology-Methods and Techniques. 2nd Edition, New Age International Publishers.
