近年来，医患关系日益紧张。相关研究表明，大多数医疗纠纷是由于沟通困难导致患者及其家属对医院和医务人员产生不满所引起的。医生、患者、家属作为矛盾产生的三个主体，在问候阶段、病史采集阶段、提出治疗意见阶段等用语不当都会导致言语冲突。本文以医患冲突话语为切入点，分析了医患交流过程中冲突话语的成因，有利于减少类似的话语冲突，构建和谐、稳定的医患关系。
In recent years, the doctor-patient relationship has become increasingly strained. Relevant stu-dies show that most medical disputes are caused by patients and their families' dissatisfaction with hospitals and medical staff due to communication difficulties. The doctor, the patient and the family members are the three main subjects of the conflict. The improper language in the greeting stage, the medical history collection stage and the treatment suggestion stage will lead to the speech conflict. This paper takes doctor-patient conflict discourse as the entry point and analyzes the causes of conflict discourse in doctor-patient communication, which is conducive to reducing similar discourse conflicts and building a harmonious and stable doctor-patient relationship.
