AN INTEGRATED FUZZY APPROACH FOR ERP DEPLOYMENT STRATEGY SELECTION UNDER CONFLICTING CRITERIA

Manufacturing and service organizations are in the need of using Enterprise Resource Planning (ERP) systems to integrate many functions from purchasing to storage and production planning to calculation of costs. Using ERP systems by the integration in the level of information provides companies remarkable advantages in terms of profitability, productivity and efficiency in processes. The level of uncertainty in the selection of ERP deployment strategies is relatively high and needs to be carefully analyzed. While the correct strategy may provide various advantages to the firms, incomplete strategy may cause money loss. In this paper, modified fuzzy DEMATEL and evaluation based on distance from average solution (EDAs) methods are used for choosing the best ERP deployment strategy. For the presented integrated model, an illustrative example is conducted through an ERP consultant company working with various furniture companies. In rating of ERP deployment strategies four main criteria and eleven sub criteria are considered to rank Single-system, Cloud-based, Operational, Peer, Hybrid and multi-level deployment strategie