The Effect of Food Experience on Customer Satisfaction and Behavioral Intention

This study aims to investigate the effects of customers’ food experience on their satisfaction and behavioral intentions. A total of 395 questionnaires were gathered from customers who have a food experience in luxury restaurants in Istanbul. Structural equation model was benefited to test the relationships among constructs in the proposed model. According to the results, positive food experience affect customer satisfaction in a luxury restaurant, in turn, their behavioral intention. It is expected to contribute positive factors affecting customer satisfaction and behavioral intention in restaurant field