User Expectations from Healthcare Information Systems : Nurses’ perspective

Although all healthcare staff needs qualified computer support, physicians and nurses need more. The physician makes enormous number of decisions. To make true and just-in-time decisions, he needs the longitudinal past record of the patient. Nurses have to ensure that patient information is consistent and correct for nursing practice. There is consensus that meeting user expectations has great influence on user satisfaction. To meet the expectations, first of all, we have to know what are these “expectations”, and then their importance. In this study, perceived importance of nurses’ expectations from Healthcare Information Systems is examined. 17 predefined user expectations are rank ordered using Fuzzy Conjoint Analysis. Fuzzy Conjoint Analysis is used for determining consumer preferences in marketing. In this study, Fuzzy Conjoint Analysis is applied to healthcare. Speed and Availability are the top ranks in perceived importance, whereas Report Facilities and Research Facilities are the least. When compared the results of the Fuzzy Conjoint Analysis with the weighted average formula, we see that ranking is totally different. That stems from the loss of precision when fuzzy methodologies are not used in vague, uncertain, subjective, and imprecise dat