Human Factor in Change Management: An Example from Turkish Banking Sector

Especially in breaucratic huge organizations change management is a more contrevarsary issue due to the fact that they involve several managerial levels and they are highly crowded structures making change management a difficult and necessary issue. On the one hand, in order to be succesful in change management processes companies should give importance to their employees’ ideas and demands which makes human factor an important element of change management process. This study is a case study encompassing a case from Turkish banking sector, explaining how a successful change management process can be realized with the help of human factor. In the study, it was determined that providing the top management and employee support, making a detailed change plan and creating a vision of change that encourages all stakeholders in the planned change processes are factors that facilitate the change process. In order to avoid any inconvenience in the company we have discussed in the case study, we have deliberately avoided sharing the company name