Pre-Service Teachers’ Satisfaction with Service Quality in Education Faculty

This study aims to investigate the pre-service teachers’ levels of satisfaction with the service quality in the education faculty. This study was carried out in the survey model. Determined by using the convenience sampling method, the sample consisted of 674 pre-service teachers studying in different departments in the Education Faculty of Mersin University in the academic year of 2016-2017. According to the results, it was found that pre-service teachers’ levels of satisfaction with the service quality in the education faculty were at an intermediate level. The results indicated that there were statistically significant differences between female and male pre-service teachers’ satisfaction levels. The most satisfied pre-service teachers were from the departments of Computer Education and Instructional Technology (CEIT) and Turkish Language Teaching whereas the least satisfied were from the departments of Preschool and Primary School Teaching