New Public Service Thought: Changing Public Sevice Concept

In the beginning of 21.century, expectation of individuals from life was changed. In the same way, individuals expect that delivery of public service must be changed. Public services which are produced by classical management thought are delivered slowly, unfavourably and inefficiently. On the other hand, when new pulbic management concept became popular, the quality and velocity of public services changed. Additionally, public services started to deliver as good as private sector. In this case, satisfaction of individuals are increased from public services but individuals feel anxious because they are considered as customers. There is a question about delivering public services: what is the purpose of public services? The purpose is profit or public welfare. The public services are a god-given right because the authority is government. Because of these reasons new public service thought aims to terminate this situation by considering individuals as citizens and by delivering the services as good as private sector services. Firstly, this study is going to analyze the delivering services of classical management. Next, this study is going to examine that how new public management delivers public services. Consequently, this study is trying to reval that what is the main discussion of new public service thought and how does the public service need to deliver according to this concept