A SURVEY STUDY IN ISTANBUL ON COMMUNICATION BETWEEN PHARMACIST AND PATIENT

Objective: Communication which has an undeniable place in our lives is accepted as a quality indicator in health care. Pharmacists interact with many patient groups in different features need to use effective communication tools and methods. Applicable methods and techniques to communicate change in different regions by the factors, mainly culture, demographic structure etc. In this study, determining the shortcomings for the pharmacist-patient-communication; accordingly forming a basis for structuring the pharmacy education was aimed. Material and Method: With the questions prepared as a result of literature reviews face to face interviews with pharmacists and pharmacy outpatients were conducted to evaluate the subjects such as main problems in communication, expectations and opinions of pharmacists and patients. Result and Discussion: As a result, being of a community pharmacist as relevant and solution-oriented and tried to understand the patient meet expectations; however, the most important elements of effective communication, like asking the right questions and feedback, are left under the expectation of the patients. In this concept, revision of pharmacy education and organizing trainings for graduated pharmacists to improve communication skills are required