AN OVERVIEW FOR QUALITY EVALUATION IN PRODUCTION AND SERVICE SECTORS: AN APPLICATION IN MANUFACTURING SECTOR

Purpose- Within the scope of the main objective of this study, poka-yoke application and FMEA applications-previous studies in the literature aiming to search a simple yet effective solution that increase effectiveness and efficiency in the companies were mentioned Methodology- FMEA, a more practical, flexible and reliable method for preventing risks at every stage of the service or manufacturing sector, has been used in this study. FMEA study-application was implemented-conducted for a door hinge component produced by a refrigerator hardware materials manufacturer. Findings- In the analysis of the study, the steps of FMEA have been tried to be implemented at the stages of production design, service and process. It was observed that the (RPN) values of the possible faults detected in the system before the HTEA Analysis process were high. Conclusion- FMEA is a method which reduces the risks of strategic goals and eliminates them from the system, could be used in quality management and literature studies relating this issue were included in the content of this research. According to the HTEA, the measure taken for each failure resulting from the analysis and the second Risk analysis for the failure due to the actions of the countermeasures showed that the RPN values of the failure with high-risk value were lowered