The Impact of Internal Communications on Employee Engagement in Iran’s Petrochemical Industry

The objective of the study: The purpose of this paper is to identify the critical attributes of internal communications and employee engagement. It also studies the impact of internal communications on employee engagement in Iranian petrochemical companies. Design and Methodology: The study was done to identify the impact of internal communications on employee engagement. A survey questionnaire was developed and validated. Simple random sampling was used to select the employees from project management level to small-scale team members of the organization. A total of 225 questionnaires were distributed and 218 valid responses collected. The collected data were then analyzed using SPSS software, and the five hypotheses were tested. Regression and structural equation modelling were used to predict and estimate the hypotheses. Findings: The results show that the frequency and mode dimensions of internal communications had the most and least impacts on employees’ engagement (βfrequency=0.317 & βmode= 0.064). The direction and quality dimensions received second and third positions respectively. Originality: The research emphasizes the impact of internal communications on employee engagement in Iranian petrochemical companies. The study is unique concerning the comprehensive model that is developed and validated in Iranian petrochemical companies