The Effects of Trait Anxiety on the Intention of Leaving and Burnout of Restaurant Employees

In the hospitality industry, employees play a crucial role in customer experiences. The impacts of workplace stress are significant factor for employees’ dissatisfaction and job stress is a major cause of anxiety. So, the aim of the paper is to determine the effect of the trait anxiety on intention of leaving and burnout of restaurant employees. The population of the study consists of the employees of food and beverage establishments in Ankara, the capital city of Turkey. A random sampling method is used for collecting data, and voluntary businesses were included and 284 questionnaires were used for analyses. The questionnaire was consisted of four parts, which are demographic questions, trait anxiety, job burnout and intention leaving scales. The correlation between the trait anxiety, job burnout and intention of leaving was found by simple correlation analysis, and the Pearson correlation coefficient was estimated. According to the findings, trait anxiety is significantly and positively related to intention of leaving. Also, the trait anxiety affects the intention of leaving and burnout of employees. And, according to the simple linear regression analysis, trait anxiety has more predictive effect on emotional exhaustion than whole burnout and other sub-dimensions