Maturity Models for Systems Thinking

Abstract Recent decades have seen a rapid increase in the complexity of goods, products, and services that society has come to demand. This has necessitated a corresponding growth in the requirements demanded of organizational systems and the people who work in them. The competence a person requires to be effective in working in such systems has become an area of increased interest to scholars and practitioners in many disciplines. How can we assess the degree to which a person is executing the competencies required to do good systems work? Several industries now utilize maturity models in the attempt to evaluate and cultivate people’s ability to effectively execute complex tasks. This paper will examine current thought regarding the value and pitfalls of maturity models. It will identify principles and exemplars that could guide the development of a Maturity Model of Systems Thinking Competence (MMSTC) for the varied roles people inhabit in systems contexts. View Full-Tex