USING THE METHOD OF MULTI-CRITERIA DECISION MAKING TO DETERMINE THE COMPETENCY MODEL OF CRISIS MANAGER

Sa？etak The article presents a model of crisis manager competencies. It was created in cooperation with the owners of small businesses. Based on brain writing the competencies required for a crisis manager were generated. Decision-making method AHP was used for competencies decomposition into two levels. On the first level three groups were placed. They are called managerial competence, interpersonal and technical. At the second level, these groups were further decomposed, e.g. on competencies like leadership, strategic thinking, time management, financial management, resilience, independence in solving problems, team work etc. The respondents performed quantitative pairwise comparisons by Saaty’s method. Respondents evaluated competencies at both levels. After evaluating Saaty’s matrices modified on the basis of comprehensive results of all respondents the competency model of crisis manager was created