Total Quality Management (TQM) has emerged in today’s business
environment as a strategy for achieving competitive advantage, organizational
performance, sustainability and excellence. TQM has originated from
manufacturing sector and it believed to be applicable to all sectors, due to
its logical conception of achieving organizational long-term goals through a
systematic approach. From the growing expansion of manufacturing and service
sector industries, TQM concept globally has become an important pillar for
growth and development. Manufacturing and service organizations have
similarities and differ in the way operations are carried out by them(Jiang, 2009), but both believe in the value of successful
implementation of TQM. Successful implementation of TQM is claimed to be contingent
on TQM practices and these practices may differ in manufacturing and service
organizations. However, the authors believe that organizational excellence can
be achieved if there is better management of TQM practices in manufacturing and
service organizations. Identifying the key contributing TQM practices/factors
remains a challenge, and therefore the purpose of the study was to examine
current TQM Practices/factors that impact on organizational performance,
excellence and develop a TQM Implementation model pathway for manufacturing and
service organizations to adapt in helping achieving the desired outcome of TQM.
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