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Modern Management 2020
航空装备大修质量满意度评价研究
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Abstract:
本文通过构建航空装备大修满意度指数模型，确定了航空装备大修质量满意度评价指标体系的7个二级指标，以及24个三级指标。以某相关单位为对象开展了实证研究，用层次分析法确定各级指标权重，用模糊综合评价法进行满意度评价。通过从顾客满意度视角研究航空装备大修质量，扩宽了航空装备大修质量的评价思路。
Aviation equipment overhaul satisfaction index model is established in this paper, to determine the evaluation index system of aviation equipment overhaul quality satisfaction of 7 secondary indexes, and 24 tertiary indexes to a relevant unit as an object to carry out the empirical study, using analytic hierarchy process (AHP) to determine index weight at all levels, with fuzzy comprehensive evaluation method to evaluate satisfaction through from the perspective of customer satisfaction, aviation equipment overhaul quality, broaden the evaluation idea of the quality of aviation equipment overhaul.
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