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Guided by the theory of conflict transformation, this article contributes to knowledge through articulating the significance of peacebuilding that is centred on civilian survival strategies (CSS) of flight, silence, voice, and joining the perpetrators of violence. The purpose is to articulate what could be done to promote reconciliation and build peace in a heavily polarised environment. CSS aid in identifying, from the perspective of the victims and even witnesses, the aspects that need to be built into the reconciliation process in Zimbabwe, and how these can enable reconciliation to take place. The CSS model demonstrated that citizens wanted reconciliation to be effected through truth-telling, ending political violence, and eliminating structural factors that lead to political violence, tolerance, and the mending of relationships. This article thus reveals the utility of reconciliation that benefits from CSS. Zimbabwe can potentially benefit from civilian input in carrying out a locally initiated and durable reconciliation programme