Evaluating mobile music services in China: An exploration in user experience

Most digital music repositories and services have mobile applications (apps) that facilitate convenient access for users via smartphones. Although China has one of the largest music listener populations in the world, there is little research evaluating Chinese online or mobile music services. To bridge this gap, this study evaluated mobile apps of three of the most popular Chinese music services from the user’s perspective, using usability testing and semi-structured interviews with a sample of active users in China. Nielsen’s 10 user experience heuristics and four criteria in recommender evaluation were examined. Results identified criteria that create a positive user experience, and those that need further improvement. This study contributes to the literature in user-centred evaluation in music information retrieval (MIR) and music digital libraries (MDL), and provides practical insights for music application design, use and evaluation