Ambidexterity in CHRO Roles: Balancing Exploitative with Explorative Roles

Abstract In the volatile, uncertain, complex and ambiguous (VUCA) environment, Chief Human Resource Officers (CHROs) have a critical role to play in order to ensure that organisations have necessary human capital and human resource capabilities to deal with multiple strategic shifts. The analysis of data collected in our study reveals that future CHROs acknowledge dual roles—strategic and operational—that they would have to deliver on. While the strategic role is explorative in nature, the operational role is more exploitative in nature and hence the need for ambidexterity in CHRO roles