Records management consultancy service in Zimbabwe: The consultants’ view

This article reports the results of a study aimed at establishing the records consultants’ views on records management consultancy services in the Zimbabwean information society. The participants included three records consultancy companies and nine archivists who were purposively sampled. Using a qualitative exploratory study design data were gathered through interviews. The results suggest that there are a plethora of records management problems in both public and private sectors and concludes that the prevailing economic situation is hampering records management consultancy such that organisations’ executives are not allocating resources towards records management and as such consultancy work is adversely affected due to prioritisation of company resources. The study recommends that organisations need to recruit professional records managers and utilise consultants’ expertise to solve some of their records management problems