Enhancing Information Security Management by STOPE View with Six Sigma Approach

Abstract—Customer satisfaction measurement is a complex task and for this a large number of ISMS (Information Security Management System) quality features are required to be analyzed. The main objective of this article is to improve the quality in delivery of Information Technology Service and to support processes with Six Sigma approaches by using STOPE view. This research proposes a new framework to facilitate a relationship and merging the two approaches of Six Sigma with STOPE view. The new proposed framework is the combination of DMAIC (Define, Measure, Analyze, Improve, Control) and DMADV (Define, Measure, Analyze, Design, Verify) which fully works under user satisfaction. Until unless the user requirements and needs are not fulfilled, the process does not move ahead. It, not only satisfies today’s needs but also satisfy the management in reasonable time, also it is satisfying the performance requirements. Once the secured correct data is passed through any stage, it says correct. For best results before shifting any data in the next stage, the data was checked for validity. To better understand the requirements and dissatisfaction aspects of ISOFM (Information Security One Flow Model) customers, the questionnaire developed helped ISOFM managers and developers in a good way.