Analysis of Psychological Contract Effectiveness in Business Process Transformation - Volume 9 Number 4 ( Nov. 2019) - IJSSH

Abstract—Business process transformation (BPT) is one of the most useful methods for companies or other types of organizations to survive in the turbulent business environment. Numbers of studies have contributed to improving the effectiveness of BPT from the perspectives of such as project management of BPT, and analysis of the critical success factors of BPT. As for cases in Japan, there are some unique issues relevant to changing overall business processes, including operations of the back offices which throughout all industries are not always efficient [1.2]. Therefore, in addition to the BPT methodologies used in Western countries, it is necessary to seek for the counterpart for the unique issues of BPT in Japan. In this paper, the authors focus on the correlation between psychological contracts and BPT effect as one of the success factors for BPT. Index Terms—Business process transformation (BPT), psychological contract, success factor. K. Iizuka is with the Senshu Unversity, Kawasaki, Kanagawa, Japan (e-mail: iizuka@isc.senshu-ac.jp). C. Suematsu is with the Graduate School of Management, Kyoto University, Kyoto, Japan (e-mail: suematsu@econ.kyoto.ac.jp). [PDF] Cite: Kayo Iizuka and Chihiro Suematsu, "Analysis of Psychological Contract Effectiveness in Business Process Transformation," International Journal of Social Science and Humanity vol. 9, no. 4, pp. 103-106, 2019