Both
organizational support and organizational identity are concepts derived from
social exchange theory and social identity theory. And both of them are closely
related to organizational performance. However, there is still controversy over the construction,
measurement, and relationship between the two. Therefore, we aim to clarify the
relationship between perceived organizational support and organizational
identity and to point the way for future research. This paper reviews the
previous literature on the dimensions and measurement methods of organizational
support and organizational identity. It mainly discusses the research on
combining two constructs at home and abroad in recent years. Finally, based on
the review of the two constructs, this article enlightens further discussion on
future development trends.
References
[1]
Kurtessis, J.N., Eisenberger, R., Ford, M.T., et al. (2017) Perceived Organizational Support: A Meta-Analytic Evaluation of Organizational Support Theory. Journal of Management, 43, 1854-1884. https://doi.org/10.1177/0149206315575554
[2]
Riketta, M. (2005) Organizational Identification: A Meta-Analysis. Journal of Vocational Behavior, 66, 358-384. https://doi.org/10.1016/j.jvb.2004.05.005
[3]
Bao, G.M. and Xu, B.X. (2006) A Review of Research on Organizational Identity Theory. Foreign Economy and Management, No. 1, 39-45.
[4]
Eisenberger, R., Huntington, R., Hutchison, S., et al. (1986) Perceived Organizational Support. Journal of Applied Psychology, 71, 500.
https://doi.org/10.1037/0021-9010.71.3.500
[5]
Eisenberger, R. and Stinglhamber, F. (2011) Perceived Organizational Support: Fostering Enthusiastic and Productive Employees. American Psychological Association, Washington DC. https://doi.org/10.1037/12318-000
[6]
Shore, L.M. and Tetrick, L.E. (1991) A Construct Validity Study of the Survey of Perceived Organizational Support. Journal of Applied Psychology, 76, 637.
https://doi.org/10.1037/0021-9010.76.5.637
[7]
Hutchison, S. (1997) Perceived Organizational Support: Further Evidence of Construct Validity. Educational and Psychological Measurement, 57, 1025-1034.
https://doi.org/10.1177/0013164497057006011
[8]
McMillan, R. (1997) Customer Satisfaction and Organizational Support for Service Providers. University of Florida, Gainesville.
[9]
Ladd, D. and Henry, R.A. (2000) Helping Coworkers and Helping the Organization: The Role of Support Perceptions, Exchange Ideology, and Conscientiousness. Journal of Applied Social Psychology, 30, 2028-2049.
https://doi.org/10.1111/j.1559-1816.2000.tb02422.x
[10]
Ling, W.Z., Yang, H.J. and Fang, L.L. (2006) Organizational Support of Enterprise Employees. Acta Psychologica Sinica, No. 2, 281-287.
[11]
Shao, F. and Fan, Y. (2013) Analysis of Organizational Support Dimensions and Scale Verification from a Composite Perspective. Science of Science and Technology Management, No. 11, 159-170.
[12]
Ashforth, B.E., Harrison, S.H. and Corley, K.G. (2008) Identification in Organizations: An Examination of Four Fundamental Questions. Journal of Management, 34, 325-374. https://doi.org/10.1177/0149206308316059
[13]
Sluss, D.M. and Ashforth, B.E. (2008) How Relational and Organizational Identification Converge: Processes and Conditions. Organization Science, 19, 807-823.
https://doi.org/10.1287/orsc.1070.0349
[14]
Wei, J., Chen, Z.Y. and Zhang, M. (2007) The Basic Theory, Measurement and Related Variables of Organizational Identity. Advances in Psychological Science, No. 6, 948-955.
[15]
Elsbach, K.D. and Bhattacharya, C.B. (2001) Defining Who You Are by What You’re Not: Organizational Disidentification and the National Rifle Association. Organization Science, 12, 393-413. https://doi.org/10.1287/orsc.12.4.393.10638
[16]
Kreiner, G.E. and Ashforth, B.E. (2004) Evidence toward an Expanded Model of Organizational Identification. Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 25, 1-27. https://doi.org/10.1002/job.234
[17]
Sun, J.M. and Jiang, K.F. (2009) The Structure of Organizational Identity in China: An Exploratory Study. Sociological Research, 1, 184-246.
[18]
Cheney, G. and Tompkins, P.K. (1987) Coming to Terms with Organizational Identification and Commitment. Communication Studies, 38, 1-15.
https://doi.org/10.1080/10510978709368225
[19]
Mael, F.A. and Tetrick, L.E. (1992) Identifying Organizational Identification. Educational and Psychological Measurement, 52, 813-824.
https://doi.org/10.1177/0013164492052004002
[20]
Van Dick, R., Wagner, U., Stellmacher, J., et al. (2004) The Utility of a Broader Conceptualization of Organizational Identification: Which Aspects Really Matter? Journal of Occupational and Organizational Psychology, 77, 171-191.
https://doi.org/10.1348/096317904774202135
[21]
Cheung, M.F.Y. and Law, M.C.C. (2008) Relationships of Organizational Justice and Organizational Identification: The Mediating Effects of Perceived Organizational Support in Hong Kong. Asia Pacific Business Review, 14, 213-231.
https://doi.org/10.1080/13602380701430879
[22]
Cho, J. and Treadway, D.C. (2011) Organizational Identification and Perceived Organizational Support as Mediators of the Procedural Justice-Citizenship Behaviour Relationship: A Cross-Cultural Constructive Replication. European Journal of Work and Organizational Psychology, 20, 631-653.
https://doi.org/10.1080/1359432X.2010.487363
[23]
Oliver, D., Statler, M. and Roos, J. (2010) A Meta-Ethical Perspective on Organizational Identity. Journal of Business Ethics, 94, 427-440.
https://doi.org/10.1007/s10551-009-0274-y
[24]
Zagenczyk, T.J., Gibney, R., Few, W.T., et al. (2011) Psychological Contracts and Organizational Identification: The Mediating Effect of Perceived Organizational Support. Journal of Labor Research, 32, 254-281.
https://doi.org/10.1007/s12122-011-9111-z
[25]
Caesens, G., Marique, G. and Stinglhamber, F. (2014) The Relationship between Perceived Organizational Support and Affective Commitment More than Reciprocity, It Is Also a Question of Organizational Identification. Journal of Personnel Psychology, 13, 167-173. https://doi.org/10.1027/1866-5888/a000112
[26]
Lam, L.W., Liu, Y. and Loi, R. (2016) Looking Intra-Organizationally for Identity Cues: Whether Perceived Organizational Support Shapes Employees’ Organizational Identification. Human Relations, 69, 345-367.
https://doi.org/10.1177/0018726715584689
[27]
Demir, K. (2015) The Effect of Organizational Justice and Perceived Organizational Support on Organizational Citizenship Behaviors: The Mediating Role of Organizational Identification. Eurasian Journal of Educational Research, No. 60, 131-148.
https://doi.org/10.14689/ejer.2015.60.8
[28]
Chen, T. (2015) Research on the Relationship between Organizational Support, Organizational Identity and Job Involvement. Jiangxi University of Finance and Economics, Nanchang.
[29]
Li, Y. (2016) A Study on the Relationship between Organizational Support, Organizational Identification and Employees’ Suggestion Behavior. Capital University of Economics and Business, Beijing.
[30]
Xu, Y., Zhao, L., Wei, L.H., et al. (2017) The Effect of Organizational Support on Organizational Identity: The Mediating Role of Insider Identity Perception and Self-Esteem. Psychological Exploration, No. 3, 275-282.
[31]
Farh, J.L., Hackett, R.D. and Liang, J. (2007) Individual-Level Cultural Values as Moderators of Perceived Organizational Support-Employee Outcome Relationships in China: Comparing the Effects of Power Distance and Traditionality. Academy of Management Journal, 50, 715-729. https://doi.org/10.5465/amj.2007.25530866
[32]
Wan, H.Y. (2013) New Advances in Organizational Identity Research: Basic Concepts and Their Formation and Integration Mechanisms. Studies in Psychology and Behavior, No. 3, 425-432.
[33]
Guo, S.H. (2016) Identity in Organizations: A Review of Foreign Literatures. Contemporary Economic Management, No. 8, 73-79.
[34]
Sluss, D.M., Klimchak, M. and Holmes, J.J. (2008) Perceived Organizational Support as a Mediator between Relational Exchange and Organizational Identification. Journal of Vocational Behavior, 73, 457-464.
https://doi.org/10.1016/j.jvb.2008.09.001