基层公务员职业倦怠感评价指标及影响因素研究

摘要 基于Maslach职业倦怠理论和工作匹配理论，通过深度访谈和文献回顾，确定情绪低落、人格分裂、缺乏成就感3个评价指标，也确定了职业控制困难、职业价值降低和职业激励不足3个影响因素，并建立了3个评价指标和3个影响因素之间的9个假设关系，验证了影响因素对公务员职业倦怠感的影响机理，分析了不同统计属性对海关基层公务员间的职业倦怠感的影响差异性。研究结果表明:职业控制困难容易导致情绪低落;职业价值降低容易导致情绪低落、人格分裂、缺乏成就感;职业激励不足容易导致人格分裂。
Abstract：Based on Maslach's theories of job burnout and job matching， three evaluation indicators， namely， low mood， split personality and lack of achievement are determined after in-depth interviews and literature review. Three influencing factors， namely， difficulty in occupational control， low occupational value and inadequate occupational motivation， are also identified. Nine hypothetical relationships among the three evaluation indicators and three influencing factors are established. The influence mechanism of influencing factors on civil servants' job burnout is verified， and the differences of different statistical attributes on the sense of job burnout among customs civil servants are analyzed. The data shows that occupational control difficulties can easily lead to low mood， lower professional value can lead to low mood， split personality， and lack of sense of accomplishment and professional incentives can lead to personality split.