带状疱疹患者对临床路径诊疗的满意度研究
Satisfaction of patients with herpes zoster towards clinical pathway

目的 以带状疱疹为例，研究医院开展临床路径后患者对医疗服务的满意情况。方法 选取2010年7月—2012年12月在上海市皮肤病医院住院并进入临床路径诊疗的带状疱疹患者为调查对象，采用问卷调查法和个案访谈法调研分析患者对医疗服务的满意度。结果 患者对于医师的技术水平、受尊重情况及获得帮助情况的满意度评分均呈现上升态势，分别从3.32、3.34、3.38分提升至3.96、3.97和3.97分（满分4分）。70%以上受访患者对于医院的行政管理及护理和医疗服务表示非常满意。结论 临床路径通过规范医疗行为、减轻患者负担，在一定程度上缓解了医患矛盾，提高了患者满意度。
： Objective To investigate the satisfaction of patients with herpes zoster towards medical services after the implementation of clinical pathway (CP). Methods Patients with herpes zoster who were hospitalized in Shanghai Dermatology Hospital and treated according to the clinical pathway from July 2010 to December 2012 were selected. Questionnaire survey and case interview method were conducted to analyze the satisfaction of patients towards medical services. Results Satisfaction scores of doctors’ technical level, respect, and getting help rose from 3.32, 3.34, 3.38 to 3.96, 3.97, 3.97 (the full mark was 4), respectively. More than 70% of interviewed patients satisfied with the administration, nursing, and medical services. Conclusion By regulating medical practices, CP reduces the burden of patients, alleviates medical contradictions to some extent, and improves the satisfaction of patients