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A Case Study of the Explosive Development of Airbnb—From the Perspective of Users’ Perceived Risk

DOI: 10.12677/MOM.2016.61001, PP. 1-10

Keywords: 协作消费,感知风险,Airbnb
Collaborative Consumption
, Perceived Risk, Airbnb

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Through analyzing how Airbnb lowered users’ perceived risk, this study aims to provide man-agement inspiration for startup companies in the field of collaborative consumption. Based on ex-tracting news and information of the company during an explosive growth of online booking number (2010-2012), it is concluded that the main measures of Airbnb were setting up insurance, 24-hour service hotline, providing free door-to-door photography service and sending the tenant detailed information from the community, etc. Numbered and classified, the news and information are put into a one-to-one correspondence analysis with 6 dimensions of consumer’s perceived risk. The result shows that Airbnb mainly reduced the landlord and tenant’s financial risk and time risk, as well as the tenant’s performance risk from 2010 to 2012. However, there are no obvious or mass measures on lowering physical risk, social risk or psychological risk were taken.


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