[1] | BERG B L. (1989). Qualitative Research Methods for the Social Sciences. Allyn and Bacon, Boston.
|
[2] | CHERMACK T J, KASSHANNA B K. The Use and Misuse of SWOT Analysis and Implications for HRD Professionals. In: Human Resource Development International 2007, 10(4): 383-399.
|
[3] | CHESBROUGH H W, WEST J, VANHAVERBEKE W. (2006). Open Innovation: Researching a New Paradigm. Oxford: Oxford University Press.
|
[4] | CROSBY P B. (1980). Quality is Free. The art of making quality certain. New York: McGraw-Hill.
|
[5] | DEMING W E. (1986). Out of the Crisis. Cambridge, MA: MIT.
|
[6] | DEMING W E. (1982). Quality, productivity and competitive position. Cambridge, MA: MIT.
|
[7] | DONABEDIAN A. (1980). The Definition of Quality and Approaches to Its Assessment [= Explorations in Quality Assessment and Monitoring, vol. 1]. Ann Arbor: Health Administration Press, 1980.
|
[8] | ISHIKAWA K. (1985). What is Total Quality Control? The Japanese Way. Englewood Cliffs, NJ: Prentice-Hall.
|
[9] | ISO 9000:2005 (2005). Quality Management Systems. Fundamentals and Vocabulary. Geneva: International Organisation of Standardization (ISO).
|
[10] | ISO 9001:2008 (2008). Quality Management Systems. Requirements. Geneva: International Organisation of Standardization (ISO).
|
[11] | ARISTOTELE (2012). The ARISTOTELE Evaluation Framework: Evaluation Methodologies and Pilot Trials Definitions (D9.2).
|
[12] | DRUCKER P F. (1999). Management Challenges of the 21st Century. Harper Business, New York.
|
[13] | FEIGENBAUM A. (1986). Total Quality Control. Engineering and management. New York: McGraw-Hill.
|
[14] | GASSMANN O, ENKEL E, CHESBROUGH H W. The future of open innovation. R&D Management, 2010, 40(3): 213-221.
|
[15] | ISO/IEC 19796-1:2005 (2005). Information Technology-Learning, Education, and Training—Quality Management, Assurance and Metrics—Part 1: General Approach. Geneva: International Organisation for Standardization (ISO).
|
[16] | JURAN J M. (1992). Juran on quality by design. The new steps for planning quality into goods and services. New York: Free Press.
|
[17] | JURAN J M. (Ed.) (1951). Quality Control Handbook. New York: McGraw-Hill. Patton, M. Q. (2002). Quantitative evaluation and research methods. Newbury Park: Sage Publications.
|
[18] | SINGH K. (2007). Quantitative Social research methods. New Delhi: Sage Publication.
|
[19] | SOIN S S. (1992). Total Quality Essentials. New York: McGraw-Hill.
|
[20] | STRACKE C M. (2013). “Open Learning: The Concept for Modernizing School Education and Lifelong Learning through the Combination of Learning Innovations and Quality”; in: Stracke, Christian M. (Ed.): Learning Innovations and Quality: The Future of Digital Resources, Berlin: Logos. p. 15-28.
|
[21] | STRACKE C M. (2012). “Learning Innovations and Learning Quality: Relations, Interdependences, and Future”; in: Stracke, Christian M. (Ed.): The Future of Learning Innovations and Learning Quality. How do they fit together?, Berlin: Gito. p. 13-25.
|
[22] | STRACKE C M. (2010a). “Quality development and standards in learning, education, and training: adaptation model and guidelines for implementations”; in: Информатизация образования и науки [=Информике (Informika), ISSN 2073-7572]; Vol. 7 (3), 2010. Moscow (Russian Federation): Informika. p. 136-146.
|
[23] | STRACKE C M. (2010b). “Quality and Standards in Learning, Education, and Training: The Adaptation Model IDEA for the Introduction of Quality Development”; in: Proceedings of the International Conference on the Past and Future of e-Learning Standards. Tokyo (Japan). p. 26-36.
|
[24] | STRACKE C M. (2006a). Process-oriented Quality Management. In Pawlowski J. & Ehlers, U. (Eds.) European Handbook on Quality and Standardisation in E-Learning. Berlin: Springer, 79-96.
|
[25] | THOMPSON J L, MARTIN F. (2005). Strategic management: Awareness and change. London: Thomson learning.
|