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基于工作流挖掘的质量管理过程改进研究

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Keywords: 质量管理过程,过程改进,工作流,过程挖掘

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Abstract:

为满足质量管理体系持续改进的要求,提出了基于工作流过程挖掘的质量管理过程改进方案。该方案包括过程日志预处理、过程活动控制图重构和活动转移条件生成3步,其中过程活动控制图的重构是核心。设计了一种启发式算法,以时间段建模活动的执行过程,将两活动执行时间段关系划分为不相交、部分相交和包含3种,并在此基础上设计启发式规则,搜索过程日志中蕴含的活动前序关系,解决了包含复杂的策划-实施-检查-处置循环结构的质量管理过程控制图的重构问题。最后,以质量外审意见处理流程的改进为例,对算法进行了说明和分析。

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