Fitzsimons G J. Consumer response to stockouts[J]. Journal of Consumer Research, 2000, 27(2):249-266.
[2]
Verhoef P C, Sloot L M. Out-of-stock:Reactions, antecedents, management solutions, and a future perspective[M]//Krafft M, Mantrala M K. Retailing in the 21st century:Current and future trends. Berlin:Springer, 2005:239-254.
Gruen T W, Corsten D, Bharadwaj S. Retail out of stocks:A worldwide examination of causes, rates, and consumer responses[M]. Washington, D. C:Grocery Manufacturers of America, 2002.
[5]
Gruen T W, Corsten D. A comprehensive guide to retail out-of-stock reduction in the fast-moving consumer goods industry[M]. Washington D.C:Grocery Manufacturers of America, 2008.
[6]
Dana J D. Competition in price and availability when availability is unobservable[J]. The RAND Journal of Economics, 2001, 32(3):497-513.
[7]
Anderson E T, Fitzsimons G J, Simester D. Measuring and mitigating the costs of stockouts[J]. Management Science, 2006, 52(11):1751-1763.
[8]
Dana J D, Petruzzi N C. The newsvendor model with endogenous demand [J]. Management Science, 2001, 47(11):1488-1497.
[9]
Alexandrov A, Lariviere M A. Are reservations recommended? [J]. Manufacturing & Service Operations Management, 2012, 14(2):218-230.
[10]
Su Xuanming, Zhang Fuqiang. On the value of commitment and availability guarantees when selling to strategic consumers[J]. Management Science, 2009, 55(5):713-726.
[11]
Davis S, Gerstner E, Hagerty M.Money back guarantees in retailing:Matching products to consumer tastes[J]. Journal of Retailing, 1995, 71(1):7-22.
[12]
Hess J D, Chu Wujin, Gerstner E. Controlling product returns in direct marketing[J]. Marketing Letter, 1996, 7(4):307-317.
[13]
Chu Wujin, Gerstner E, Hess J D. Managing dissatisfaction:How to decrease customer opportunism by partial refunds[J]. Journal of Service Research, 1998, 1(2):140-155.
[14]
Su Xuanming. Consumer returns policies and supply chain performance[J]. Manufacturing and Service Operations Management, 2009, 11(4):595-612.
Aviv Y, Pazgal A. Optimal pricing of seasonal products in the presence of forward-looking consumers[J]. Manufacturing and Service Operations Management, 2008, 10(3):339-359.
[18]
Cachon G P, Swinney R. Purchasing, pricing, and quick response in the presence of strategic consumers[J]. Management Science, 2009, 55(3):497-511.
[19]
Levin Y, McGill J, Nediak M. Dynamic pricing in the presence of strategic and oligopolistic competition [J]. Management Science, 2009, 55(1):32-46.
[20]
Su Xuanming. Optimal pricing with speculators and strategic consumers[J]. Management Science, 2010, 56(1):25-40.
