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图书馆服务质量评价研究回顾与展望

Keywords: 图书馆服务,图书馆服务质量评价,SERVQUAL,LibQUAL+TM

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Abstract:

从图书馆服务质量评价不断发展完善的角度,将图书馆服务质量评价研究的进程划分为三个阶段:引入期、成长期与发展期。在全面总结和分析图书馆服务质量评价研究的发展历程和主要研究成果的基础上,提出未来的研究方向:图书馆服务质量评价的理论研究、图书馆服务质量评价模型的跨文化适用性研究、规模化和系统性的实证研究,以及图书馆服务质量管理研究。表2。参考文献43。

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