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加拿大多伦多公共图书馆残障用户服务研究

Keywords: 公共图书馆,残障用户服务,加拿大,多伦多,《残障人士使用图书馆一览表》

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Abstract:

加拿大多伦多公共图书馆在残障用户服务方面颇有建树。笔者在实地调查的基础上,综合网络调查、文献调查和访谈调查等方式,对其服务政策、服务资源、服务形式、服务管理加以梳理和分析,采用以IFLA第89号专业报告为框架构建的公共图书馆残障用户服务调查评估指标体系对其作简单的定性评价。结合课题组对广东省公共图书馆残障用户服务调查所反映的国内图书馆残障用户服务的情况,指出多伦多公共图书馆残障用户服务中可为国内业界带来启示或引为借鉴的几个方面:注重残障用户服务管理,注重残障用户服务的基础资源建设,注重残障用户服务细节。表4。参考文献24。

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