Protecting Water Quality and Public Health Using a Smart Grid

After the attacks on September 11, 2001 and the follow-up risk assessments by utilities across the United States, securing the water distribution system against malevolent attack became a strategic goal for the U.S. Environmental Protection Agency. Following 3 years of development work on a Contamination Warning System (CWS) at the Greater Cincinnati Water Works, four major cities across the United States were selected to enhance the CWS development conducted by the USEPA. One of the major efforts undertaken was to develop a process to seamlessly process “Big Data” sets in real time from different sources (online water quality monitoring, consumer complaints, enhanced security, public health surveillance, and sampling and analysis) and graphically display actionable information for operators to evaluate and respond to appropriately. The most significant finding that arose from the development and implementation of the “dashboard” were the dual benefits observed by all four utilities: the ability to enhance their operations and improve the regulatory compliance of their water distribution systems. Challenge: While most of the utilities had systems in place for SCADA, Work Order Management, Laboratory Management, 311 Call Center Management, Hydraulic Models, Public Health Monitoring, and GIS, these systems were not integrated, resulting in duplicate data entry, which made it difficult to trace back to a “single source of truth.” Each one of these data sources can produce a wealth of raw data. For most utilities, very little of this data is being translated into actionable information as utilities cannot overwhelm their staffs with manually processing the mountains of data generated. Instead, utilities prefer to provide their staffs with actionable information that is easily understood and provides the basis for rapid decision-making. Smart grid systems were developed so utilities can essentially find the actionable needle in the haystack of data. Utilities can then focus on rapidly evaluating the new information, compare it known activities occurring in the system, and identify the correct level of response required. Solution: CH2M HILL was engaged to design, implement, integrate, and deploy a unified spatial dashboard/smart grid system. This system included the processes, technology, automation, and governance necessary to link together the disparate systems in real time and fuse these data streams to the GIS. The overall solution mapped the business process involved with the data collection, the information flow requirements, and the system and