Effects of Organizational Communication on Work Commitment: A Case Study on a Public Agency in Ankara

In today's business world, concepts such as technology, diversity, competition, uncertainty and confusion stand out. Businesses that want to succeed by overcoming all of these concepts are required to take into consideration their most important assets - human resources. Human resources, as a distinct concept from other business sources, have psycho-social characteristics, wherefore concepts such as satisfaction, morale, motivation, leadership, commitment and communication gain importance in great deal in the work environment. In this study, two of the aforementioned concepts - organizational communication and work commitment - are discussed and the effects of open communication which has a constructive and closed communication that has a bureaucratic nature on the work commitment of employees are examined. A result is that open communication has a positive effect on work commitment. On the other hand closed communication, contrary to expectations, has a positive effect on commitment towards work as well. According to authors, it seems reasonable that closed communication, with its bureaucratic tone, fits public institutions that also have a more bureaucratic social environment.