Prototyping as a Process for Improved User Experience with Library and Archives Websites

Prototypes can be persuasive tools for proposing changes within an organization through “imagine if” scenarios. They not only show how to enhance the online experience, but can provide a way to improve the overall organizational environment as well. In redesigning the Princeton University Finding Aids site (http://findingaids.princeton.edu), we used a flexible subset of Agile practices based around measurable goals, iterative prototypes, meetings with institutional stakeholders, and “discount usability testing” to deliver an innovative and much-improved user experience. This article discusses how integrating relatively untested, but promising new ideas for online finding aids required us to adopt a development process that would allow us to better understand the goals of both general and staff users and in turn foster an environment for innovation that thrives on collaboration, iteration, and managed risk.