Female Workers’ Age and Position on Organizational Citizenship Behaviour: The Moderator Role of Organization-Based Self-Esteem

This study discusses the age and position of women in relation to elements of organizational citizenship behaviour (OCB) at Level 1, with organization-based self-esteem (OBSE) as the moderator and independent variable at Level 2. However, participation does not achieve an acceptable standard and is removed from this study. Study 1 and Study 2 employ a hierarchical linear model (HLM) to explore the influence of age and position on obedience and loyalty, respectively, where OBSE is the moderator. This study investigates 391 females from 12 occupations and uses 349 pieces of data to obtain the HLM. The results of Studies 1 and 2 show that age is positively related to obedience and position negatively and related to loyalty, but that OBSE is positively related to obedience, and the moderating effect of OBSE only appears in the relationship between position and obedience in Study 1. This study exclusively investigates females, and hopes to provide avenues relating to the effects of age and position on OCB of males and females in future research. Furthermore, the future research hopes to develop the path about OCB generation based on obedience, loyalty, and participation.