ANTECEDENTS OF END-USER SATISFACTION WITH AN ERP SYSTEM IN A TRANSNATIONAL BANK

The main objective of this study is to identify the antecedents of end-user satisfaction with anEnterprise Resource Planning (ERP) system, in the context of a transnational Bank. TheInformation System (IS) success theory is applied for the end-user computing satisfaction(EUCS) assessment. Quantitative data is analyzed through multivariate statistical techniqueswhereas qualitative data is analyzed through content analysis technique. The results indicate thatthe EUCS model is pertinent to the context of ERP systems for a fast data collection and overallperception of user satisfaction; nevertheless it is suggested the continuity of its evaluation inother research contexts and additional categories should be considered as antecedents to IS endusersatisfaction.