Christmas Technologies: Implementing a Technology Instruction Program in a Public Library Setting

The challenges associated with implementing and supporting new technologies in public libraries are numerous and multi-faceted. In a time when trends in computer and mobile technology quickly come and go, providing consistent and quality technical support can be difficult. While librarians have traditionally struggled to keep many patrons up to date in terms of digital literacy, they face an equally tough time attempting to introduce new software, applications, and devices. This paper serves two purposes. The first is to identify and articulate trends in technology training and how this increases the usage of library eBooks and reference services. Secondly, it serves to chronicle the planning and evaluation process of a new technology instruction program and its lasting effects.