Y netici Etkinli inin Sa lanmas Sürecinde Karar Destek Uygulamas (The Application of Decision Support in The Process of Achieving Manager Efficiency)

Sustainability for companies depends on increase customer satisfaction, effective and rational usage of resources and increases the volume of business. Both providing customer satisfaction and increase the productivity of business processes, effective process management is required. The effect of results that decision-makers change processes due to the working results, on customers is very important. In this study, a decision support application is realized with using computer technologies on customer satisfaction results access and evaluation tasks in customer relations management process.