A Sele o Profissional amenizando Conflitos no Ambiente de Trabalho: Contribui es do Psicodrama

The objective of this work is to show the psychodrama as a technique, which can also be used in the selection of staff, able to reveal the potential performance of a person. In personnel selection, the survey was intended to assess the advantages and limitations on the use of psychodrama, aiming to hire employees capable of maintaining good interaction in the workplace and good participation in work teams. Characterized by being empirical field and the approach was both qualitative and quantitative. The instruments of data collection were direct observation and questionnaires with staff and supervisor of the Call Center of a company, noting that this is a closed sector with many relationship problems and high turnover. About the results of research were investigated: 82% of employees analyzed retained the same initial impression after 3 months of recruitment, motivation, interest, the "shining eyes" perceived at the time of initial assessments have remained. It turned out that the hit rate on personal choices that had dramatic play as an aid in the decision, was satisfactory.