Mobile Government in the Context of Citizen Oriented Administration: A General Assessment Regarding the Practices in Turkey

With leading to the malfunctions and slowness in presenting service of the status quoist, excessive rule based and process oriented structure of classical public administration, in order to be able to recover the loss of reliability appearing to the administration, the unavoidability of a change in public administration has become one of the most important tittles of the last century. Understanding of new administration is based on the effectiveness, quality, rapidity, low cost and productivity in presenting service. Those public administrations begin to present their servicers through internet and that the applications of e-government become widespread have strengthened a citizen-oriented administration approach. However, the fact that the social expectations are continuously increasing in the direction of receiving quicker, cheaper and more effective service has emerged mobile government, the next stage of e-government. Mobile government is an application that enables the citizens to access the services offered by public instates and institutions everywhere and every time where and when mobile access is possible and to make use of those services. Mobile government is very significant in terms of self renewal of institutions and better serving the public. On the other hand, upon creating contemporary citizen awareness and participation of individuals in this process with a participatory awareness it is assessed to be a means for creating social innovation. The role of mobile government in the citizen oriented administration understanding becoming widespread is getting more significant gradually for offering public services in a shorter time and easier access of the citizens to administration units.